At the PPL family of companies, customer service is at the heart of all we do.
From outage texting and customized bill reminders to the availability of near-real-time energy usage and live chats, PPL companies have introduced tools that create a personalized experience for customers – giving credence to the old adage, “knowledge is power,” and building trust along the way.
Since 2009, more than 100,000 small businesses have participated in PPL Electric Utilities energy efficiency programs and together they saved almost 1.3M MWh of energy.
Most people couldn’t imagine starting their day without a cup of coffee. So, when customers Don and Robin Smith from Somerset, Kentucky, saw KU trucks outside their house, Don was worried the crews would shut off power before he could brew his morning cup of Joe.