Articles in Customer Focus.

Unwavering support in this uncertain time

People across the globe are facing uncertainties like we’ve never seen before. We realize powering your life is as important as ever. The reliability we deliver means one less thing you have to worry about in this uncertain time.

Planning for COVID-19

PPL continues to monitor the spread of coronavirus (COVID-19) and to take extensive measures to protect employees, contractors and the public.

Alecia-Weaver-Digital-Media-Specialist-chats-large

Connecting with customers in the digital age

From outage texting and customized bill reminders to the availability of near-real-time energy usage and live chats, PPL companies have introduced tools that create a personalized experience for customers – giving credence to the old adage, “knowledge is power,” and building trust along the way.

Going above and beyond for customer service

Most people couldn’t imagine starting their day without a cup of coffee. So, when customers Don and Robin Smith from Somerset, Kentucky, saw KU trucks outside their house, Don was worried the crews would shut off power before he could brew his morning cup of Joe.