Helping customers use energy wisely
Our companies share important energy efficiency information on home-energy analytics, energy-savings tips and information about available energy-efficiency rebates.
MWh of electricity saved in 2021
reduction in 2021 peak demand
Assisting customers in need
We offer customer assistance programs to help vulnerable customers. PPL also offers payment plans, energy savings and language assistance to make doing business with PPL even easier.
Top honors for service
Our companies consistently rank among the best for customer satisfaction in the regions we serve. Customer feedback is important to us as we look to continuously improve. For that reason, PPL relies on independent market research firms to conduct periodic customer satisfaction surveys.
Total customer service awards received
Our Commitments in Action
See how we support our customers in meaningful ways.