Our customer commitment.

Whether it’s the middle of the night, the hottest summer day or an icy winter morning, we know that our customers rely on us to keep the lights on.

We deliver on our promise to customers and we are also dedicated to empowering the communities in which we live and work.

Helping customers use energy wisely

Our companies share important energy efficiency information on home-energy analytics, energy-savings tips and information about available energy-efficiency rebates.


MWh of electricity saved in 2023

76 MW

reduction in 2023 peak demand

$3M contributed to customer assistance programs in 2021

Assisting customers in need

We offer customer assistance programs to help vulnerable customers. PPL also offers payment plans, energy savings and language assistance to make doing business with PPL even easier.

Top honors for service

Our companies consistently rank among the best for customer satisfaction in the regions we serve. Customer feedback is important to us as we look to continuously improve. For that reason, PPL relies on independent market research firms to conduct periodic customer satisfaction surveys.


Total customer service awards received

Our Commitments in Action

See how we support our customers in meaningful ways.