Unwavering support in this uncertain time

People across the globe are facing uncertainties like we’ve never seen before.

Grandparents are wondering when they’ll get to hug and kiss their grandkids again. Children aren’t sure when they’ll see their friends. And millions are out of work, wondering when they’ll land their next job and how long they’ll be able to pay their bills.

All this while everyone hopes to stay safe and healthy.

We realize powering your life is as important as ever. The reliability we deliver means one less thing you have to worry about in this uncertain time.

Our employees remain hard at work during the pandemic. While some PPL employees are working from home, many continue to work in control centers, power plants and the field to execute essential work that keeps the power flowing.

We want our employees to remain safe and stay healthy, so we were quick to implement social distancing guidelines and preventive measures in the workplace and in the field. We stopped all non-essential in-home service calls to protect customers and employees. Those who must perform critical in-home safety work, including gas emergency calls, are taking additional safety measures and have been trained to wear increased personal protective equipment, including respirator masks, protective suits and face shields.

Please join us in helping keep our essential workers safe. If you see them working in your neighborhood feel free to wave or give a thumbs up, but keep a safe distance – at least 10 feet.

Assisting customers and our communities

We understand that these are hard times, and many are struggling. In Pennsylvania and Kentucky, we have suspended all service disconnects for unpaid bills and waived late bill payment fees. Customer assistance programs for those struggling to pay bills have been reinforced and, in some cases, received additional funding.


Across the company, we have donated over $1.5 million to COVID-19 relief efforts. PPL Foundation and its sister foundation in Kentucky – the LG&E and KU Foundation – have pledged more than $1 million combined in support to customers and communities served by PPL’s Pennsylvania and Kentucky utilities. In the U.K., Western Power Distribution pledged £500,000 in funds to support local authorities, parish councils, charities and community groups in the areas the company serves.

Throughout this crisis, our companies will continue to deliver. We will power through this together.

April 20, 2020

Tagged with: