Fight back against scammers

Utility customers are targeted by scammers every single day and in just about every way.

Scammers, looking to collect your personal information or steal your money, target customers by phone, online and even in person at your front door.

Scammers have even found ways to make it look like it’s a PPL company calling a customer, threatening immediate payment or service will be shut off. Rest assured that we offer options, not ultimatums. Service will never be disconnected without advance written notice.

Scammers want to catch you off guard and push you into doing something quickly. Don’t fall for it.

Below are tips to avoid scams:

  • If you suspect a call appearing to be from a PPL company might not be from us, hang up and call us directly.
  • Only return messages and calls to PPL companies at our official phone numbers: (PPL Electric Utilities: 800-342-5775; Louisville Gas and Electric: 800-331-7370; Kentucky Utilities and Old Dominion Power: 800-981-0600; Rhode Island Energy electric customer service: 1-855-RIE-1101; and Rhode Island Energy gas customer service: 800-870-1664).
  • Don’t let fast talking push you to give up personal information or make a decision on the spot.
  • Do not make any payments using a prepaid debit card or gift card. Our companies give plenty of notice when there’s a possible risk of shutoff, and we don’t pressure anyone to use specific payment methods.
  • If someone knocks on your door, claims to be from one of our companies and asks for money or for you to sign a contract, don’t do it. We never solicit services or demand payments door-to-door. Tell them you don’t have time to talk and that you’ll be calling us later to discuss.
  • Creating an online account with our utility companies is a great way to avoid being scammed. You can check your account information at any time and check it against what scammers are telling you.
  • If an email claiming to be from a PPL company says your service is going to be disconnected, do not click on any links and instead check your account or call your utility company if you have questions.
  • If you think you’ve fallen victim to a scam, immediately report it to your local police department then call to make us aware.
  • Spread the word. If a scammer tries to target you, they may also try to target others in your community. Let neighbors and friends know they should keep an eye out for scammers.

Find out more about the ways we assist customers on our utilities’ websites:, and

November 15, 2021

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