Please read the following to understand PPL’s views and practices regarding privacy and how they may pertain to users of this Site as they make full use of its many offerings.
Collection of Personal Information from Site Users
In order to provide our Users with a more personalized, relevant, and intelligent service, PPL regularly makes improvements to this Site. The collection of personal data assists PPL in this improvement process by identifying the interests and needs of the numerous Users to this Site. Data collection also assists PPL by allowing it to advertise its products and/or services in a more efficient manner.
Personal Information that PPL Might Collect
Through the use of online data entry, survey, and registration forms, PPL may choose to collect and/or monitor, in aggregate and individual form, personal identifying facts or data on, among other things, the following information:
• account number
• rate class
• electricity kwh usage
• electricity supplier “Technical” Information
• home server
• domain name
• email address “Reference” Information
• mailing address
• telephone number
Use of Personal Information Collected
By knowing a little about its Users, PPL can deliver more relevant content and advertisements, and hence better service, to Users of this Site. PPL may use the energy, technical, and reference information it collects, in aggregate or individual form, for, among other things, the following purposes:
• customer support
• site customization
• statistical analysis
• product development
• order processing
• content improvement
• technical support
Disclosure of Personal Information to Third-Parties
PPL only discloses to third-parties publicly available or volunteered technical or reference information in aggregate form. PPL does not disclose individual personal data records to third-parties except as described below. Moreover, PPL does not currently rent, license, or sell personal data to third parties.
To the extent required or permitted by law, we may also collect, use and disclose personal information in connection with security-related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements. We may also use personal information as permitted by law to perform credit checks, report or collect debts owed, or protect the rights or property of PPL, our website, or its Users.
PPL has implemented a number of security features to prevent the unauthorized release of, or access to, personal information. For example, only authorized personnel have access to any stored personal information PPL may collect on its Users. Moreover, when a User registers online or accesses his or her account information through this Site, PPL offers the User the ability to use a secure server. The secure server encrypts all information a User inputs before it is sent to PPL.
Please be advised, however, that although PPL has endeavored to create a secure and reliable Site for Users, the confidentiality of any communication or material transmitted to/from PPL via this Site or Email cannot be guaranteed. Accordingly, PPL is not responsible for the security of information transmitted via the Internet. For more private communication, Users can contact us by telephone at the numbers listed in the “Contact Us” portion of this Site.
Access and Ability to Correct Personal Information
At any time, a User may contact PPL via postal mail, Email, or phone to request:
• a summary of any personal information retained by PPL on such User,
• a change to the User’s personal data record maintained by PPL, or
• removal of the User’s personal data record from PPL’s database.
Collection of Personal Information from Children
This Site is not primarily intended for individuals under the age of 18 (“children”).
Accordingly, PPL will not knowingly collect or post information from children without parental or guardian consent. Moreover, PPL will not knowingly use any personal data collected from children for any purpose whatsoever, including disclosure to any third-party.
Last modified: Jan. 4, 2005.