Explore current opportunities and join an exceptionally brilliant team.

Make an impact every day.

Our Customer Service team is an integral part of our organization. We rely on a group of dedicated, diverse individuals who listen, understand and communicate to help power the lives of our customers every day.

We hire in the following specialty areas

Customer Service Representatives

Customer service representatives listen and respond to our customer’s questions and help respond to outage issues.

Business and Key Account Managers

Account managers retain top customers and develop good relationships with key businesses.

Customer Service Operations

The customer service operations team provides strategic and tactical support to help define customer services processes and workflows.

Regulatory Programs Specialists

Regulatory programs specialists assist in the implementation and negotiation of special regulatory programs, such as cost-savings for low-income customers.

Business Process Specialists

Business process specialists are responsible for calculating business value of product opportunities and tracking them through the course of the product / implementation.

Join our award-winning team

PPL has won more than 26 J.D. Power and Associates awards for providing top-quality service to our customers.

A focus on training.

When you join our Customer Care team, you’ll receive training and coaching to help you become an expert in your role.

Hiring Process:

Customer service representatives may require pre-employment testing, including call center simulation, data entry and clerical testing.

Annual pay increases available.

We pay you to learn. Tuition reimbursement available. 

Generous medical benefits, 401(k) match, vacation time, paid holidays, employee discounts and more.

On-site, hybrid and remote positions available.

Our exceptional team

Thoughts and ideas from our bright minds and creative teams.