At PPL Electric Utilities, people make the difference. With a century of expertise, we are a team of 2,000 keeping the lights on for millions. From our cutting-edge power grid to our customer focus, we deliver for our customers.

Our Customer Service team is an integral part of our organization. We rely on a group of dedicated, diverse individuals who listen, understand and communicate to help power the lives of our customers every day.



Make $17 per hour to start – with annual pay increases.


No college degree, no experience, no problem. We pay you to learn.


Generous medical benefits, 401(k) match, vacation time, paid holidays, employee discounts and more.


Enjoy the perks of working from home with flexibility to also work in our Scranton or Allentown, Pa. offices.

Join our Award-Winning Team

At PPL Electric Utilities, we’ve won more than 26 J.D. Power and Associates awards for providing top-quality service to our customers. We are currently seeking Customer Service Assistants to join our team at either our Allentown, PA or Scranton, PA locations.

Apply Now

A Focus on Training

We’ve put a big emphasis on training and career development for our Customer Care team members. You’ll join as an assistant, and then you’ll receive training and coaching to help you become an expert in your role. If you want to see your career grow, we have the pathway, the training, and the resources to help you succeed.

Explore what PPL has to offer

“I love talking to the customers and when I hear the customer is happy at the end of the conversation and completely satisfied, that makes me feel so happy and fulfilled.”

Marilyn Nunez
Business Account Specialist – PPL Electric Utilities

Learn more about us

Life at PPL

Serving others is at the heart of what we do. Everything we do at PPL demonstrates our commitment to improving the lives of our employees, customers and communities. Our people are critical to our success and we are committed to supporting them with the right tools and resources to be successful.

Learn more about life at PPL

We are Together

We understand at PPL that differences make us stronger. We believe we can fuel innovation and growth – and strengthen our culture – by providing opportunities for employees with diverse perspectives and experiences to come together and work toward new solutions.

Learn more about Diversity, Equity and Inclusion at PPL

Join Our Team Today

Apply Now