We hire in the following specialty areas
Customer Service Representatives
Customer service representatives listen and respond to our customer’s questions and help respond to outage issues.
Business and Key Account Managers
Account managers retain top customers and develop good relationships with key businesses.
Customer Service Operations
The customer service operations team provides strategic and tactical support to help define customer services processes and workflows.
Regulatory Programs Specialists
Regulatory programs specialists assist in the implementation and negotiation of special regulatory programs, such as cost-savings for low-income customers.
Business Process Specialists
Business process specialists are responsible for calculating business value of product opportunities and tracking them through the course of the product / implementation.
Join our award-winning team
PPL has won more than 26 J.D. Power and Associates awards for providing top-quality service to our customers.
A focus on training.
When you join our Customer Care team, you’ll receive training and coaching to help you become an expert in your role.
Customer service representatives may require pre-employment testing, including call center simulation, data entry and clerical testing.
Annual pay increases available.
We pay you to learn. Tuition reimbursement available.
Generous medical benefits, 401(k) match, vacation time, paid holidays, employee discounts and more.
On-site, hybrid and remote positions available.
Our exceptional team
Thoughts and ideas from our bright minds and creative teams.
Business Account Specialist, PPL Electric Utilities
Brooklyn native finds career fulfillment satisfying customers
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Employee fueled by company’s commitment to community
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PPL employee enjoys career growth in customer service