Protecting Customers as Demand Grows

What we’re doing to help keep energy costs under control

A clear focus on the costs we control

Affordability is a core commitment across everything we do.

  • Reduced operating costs by nearly 3% a year since 2022
  • Funded $1.4 billion of capital investments through savings

Support of targeted customer assistance programs

  • Online tools to help customers manage their bills
  • Efficiency programs to help customers save money and energy
  • Emergency assistance programs to help customers in need

Advocating for long-term policy solutions

PPL is committed to shaping an energy future where:

  • Policies encourage investment in reliable, cost-effective energy supply
  • Regulatory frameworks protect customers while enabling innovation

Electricity demand is increasing faster than at any time in the past century, driven by electrification and energy-intensive growth sectors like data centers.

PPL is committed to protecting everyday customers from shouldering costs associated with large power users.

Our approach ensures:

  • Large users pay their fair share for grid investments
  • Safeguards to prevent unfair cost shifting to families and small businesses
  • Policies and agreements that reflect transparency, accountability and customer protection