PPL’s companies maintain an award-winning customer experience by anticipating customer needs and providing options customers want.
Stories about people and issues that power our lives
PPL’s companies maintain an award-winning customer experience by anticipating customer needs and providing options customers want.
Since 2009, more than 100,000 small businesses have participated in PPL Electric Utilities energy efficiency programs and together they saved almost 1.3M MWh of energy.
We want to be the best company we can be. Western Power Distribution’s stakeholder engagement initiative helps us on a path of continuous improvement.
Most people couldn’t imagine starting their day without a cup of coffee. So, when customers Don and Robin Smith from Somerset, Kentucky, saw KU trucks outside their house, Don was worried the crews would shut off power before he could brew his morning cup of Joe.
Everyone can agree that losing power is an unwelcome disruption. Life is less comfortable when you can’t watch TV and there’s no hot water for a warm shower. But if you are a vulnerable customer, a loss of power can be more than just an inconvenience. You may not have the money to replace the groceries that spoil during a lengthy outage. Or you may face a serious medical crisis if you rely on electricity to keep a heart monitor or oxygen machine operating.