PPL’s companies maintain an award-winning customer experience by anticipating customer needs and providing options customers want.
Exceed customer expectations
Key priorities in this area include:
- Affordability –
Strive to deliver affordable electric and natural gas service for our customers - Customer satisfaction – Deliver excellent customer service
- Energy efficiency – Implement tools and resources to reduce energy consumption
Sustainability Spotlight
Energy efficiency programs help small businesses save big
Since 2009, more than 100,000 small businesses have participated in PPL Electric Utilities energy efficiency programs and together they saved almost 1.3M MWh of energy.
Going above and beyond for customer service
Most people couldn’t imagine starting their day without a cup of coffee. So, when customers Don and Robin Smith from Somerset, Kentucky, saw KU trucks outside their house, Don was worried the crews would shut off power before he could brew his morning cup of Joe.