PPL’s companies maintain an award-winning customer experience by anticipating customer needs and providing options customers want.
Exceed customer expectations
Key priorities in this area include:
- Affordability –
Strive to deliver affordable electric and natural gas service for our customers - Customer satisfaction – Deliver excellent customer service
- Energy efficiency – Implement tools and resources to reduce energy consumption
Sustainability Spotlight
A collaborative approach to community energy
WPD works with local stakeholders in Cannock, Staffordshire – an area badly affected by deprivation – to feed surplus energy onto the network.
Energy efficiency programs help small businesses save big
Since 2009, more than 100,000 small businesses have participated in PPL Electric Utilities energy efficiency programs and together they saved almost 1.3M MWh of energy.
Learning from our stakeholders – giving customers a voice
We want to be the best company we can be. Western Power Distribution’s stakeholder engagement initiative helps us on a path of continuous improvement.
Going above and beyond for customer service
Most people couldn’t imagine starting their day without a cup of coffee. So, when customers Don and Robin Smith from Somerset, Kentucky, saw KU trucks outside their house, Don was worried the crews would shut off power before he could brew his morning cup of Joe.
Caring for our customers
Everyone can agree that losing power is an unwelcome disruption. Life is less comfortable when you can’t watch TV and there’s no hot water for a warm shower. But if you are a vulnerable customer, a loss of power can be more than just an inconvenience. You may not have the money to replace the groceries that spoil during a lengthy outage. Or you may face a serious medical crisis if you rely on electricity to keep a heart monitor or oxygen machine operating.