Exceed customer expectations

Key priorities in this area include:

  • Affordability –
    Strive to deliver affordable electric and natural gas service for our customers
  • Customer satisfaction – Deliver excellent customer service
  • Energy efficiency – Implement tools and resources to reduce energy consumption

Sustainability Spotlight

Going above and beyond for customer service

Most people couldn’t imagine starting their day without a cup of coffee. So, when customers Don and Robin Smith from Somerset, Kentucky, saw KU trucks outside their house, Don was worried the crews would shut off power before he could brew his morning cup of Joe.