Category: Sustainability

Going above and beyond for customer service

Most people couldn’t imagine starting their day without a cup of coffee. So, when customers Don and Robin Smith from Somerset, Kentucky, saw KU trucks outside their house, Don was worried the crews would shut off power before he could brew his morning cup of Joe.

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Natural gas line upgrades ahead of the curve

LG&E completed a long-term gas main replacement project reached in the heart of downtown Louisville in June 2017. The final stretch of work wrapped up an initiative that began back in 1996 when LG&E established a program to replace 540 miles of aging cast iron, wrought iron and bare steel natural gas pipelines, which are more vulnerable to degradation over time, with more durable plastic natural gas pipelines.

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WPD takes active step toward new role

The way we generate, distribute and consume electricity is changing due to advances in technology affecting the entire energy system. Generation is becoming cleaner and more distributed. Networks are becoming smarter and more active. And customers are seeking more renewable energy sources and cleaner transportation options with private solar and electric vehicles on the rise.

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Innovative project positions PPL Electric as a provider in the grid of the future

The Keystone Solar Future Project is an example of the innovative thinking PPL Electric is using as new on-site generation technologies transform the utility environment. The project will set up a “distributed system platform” that leverages the company’s existing smart grid technology to plan for, monitor and control distributed energy resources such as solar panels.

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Measuring progress: PPL Electric’s first-quartile campaign

At PPL Electric, the premise is simple. First-quartile performance in safety, reliability, customer satisfaction and cost management is necessary for long-term sustainable success. “Achieving and maintaining first-quartile performance matters for a number of reasons,” said PPL Electric Utilities President Greg Dudkin. “We will control our own destiny and become a safer, more efficient and more responsive organization that is focused on our customers. Investors will view our company as a place where people deliver on their promises, and we’ll attract and retain talent to enable continued long-term success.”

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Sparking inspiration

Even though Abby Delserone grew up in a family of utility workers — her cousin, uncle and grandfather all worked in the power industry — an engineering career wasn’t always on her radar. “I was originally applying to colleges as a psychology major,” she said. “I really didn’t have much exposure to STEM (science, technology, engineering, mathematics) careers. I wish I would’ve had a broader sense of career opportunities in high school.”

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Building tomorrow’s leaders

As part of her role as a senior talent management consultant, Sue Drabic rolls out the welcome mat for Pennsylvania-based PPL employees. Drabic and other members of the Human Resources team host new employee orientation, where they spend time teaching the values and vision of PPL.

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Delivering reliable power – responsibly

Scott Straight is pretty proud — and for good reason. In 2016, the then director of Project Engineering at LG&E and KU oversaw the final stages of a multi-year, $2.8 billion construction project to add environmental controls to four of the company’s coal-fired power plants to further reduce emissions and improve operations.

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Caring for our customers

Everyone can agree that losing power is an unwelcome disruption. Life is less comfortable when you can’t watch TV and there’s no hot water for a warm shower. But if you are a vulnerable customer, a loss of power can be more than just an inconvenience. You may not have the money to replace the groceries that spoil during a lengthy outage. Or you may face a serious medical crisis if you rely on electricity to keep a heart monitor or oxygen machine operating.

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Investing today to power tomorrow

PPL Electric has invested more than $132 million in automation technology. It’s an investment that has truly paid off. Thanks to its extensive use of smart grid technology, the utility’s distribution system has become one of the most reliable in the country.

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