Category: Innovation

Measuring progress: PPL Electric’s first-quartile campaign

At PPL Electric, the premise is simple. First-quartile performance in safety, reliability, customer satisfaction and cost management is necessary for long-term sustainable success. “Achieving and maintaining first-quartile performance matters for a number of reasons,” said PPL Electric Utilities President Greg Dudkin. “We will control our own destiny and become a safer, more efficient and more responsive organization that is focused on our customers. Investors will view our company as a place where people deliver on their promises, and we’ll attract and retain talent to enable continued long-term success.”

Investing today to power tomorrow

PPL Electric has invested more than $132 million in automation technology. It’s an investment that has truly paid off. Thanks to its extensive use of smart grid technology, the utility’s distribution system has become one of the most reliable in the country.