Category: Innovation

Connecting with customers in the digital age

From outage texting and customized bill reminders to the availability of near-real-time energy usage and live chats, PPL companies have introduced tools that create a personalized experience for customers – giving credence to the old adage, “knowledge is power,” and building trust along the way.

Natural gas line upgrades ahead of the curve

LG&E completed a long-term gas main replacement project reached in the heart of downtown Louisville in June 2017. The final stretch of work wrapped up an initiative that began back in 1996 when LG&E established a program to replace 540 miles of aging cast iron, wrought iron and bare steel natural gas pipelines, which are more vulnerable to degradation over time, with more durable plastic natural gas pipelines.

Innovative project positions PPL Electric as a provider in the grid of the future

The Keystone Solar Future Project is an example of the innovative thinking PPL Electric is using as new on-site generation technologies transform the utility environment. The project will set up a “distributed system platform” that leverages the company’s existing smart grid technology to plan for, monitor and control distributed energy resources such as solar panels.

Measuring progress: PPL Electric’s first-quartile campaign

At PPL Electric, the premise is simple. First-quartile performance in safety, reliability, customer satisfaction and cost management is necessary for long-term sustainable success. “Achieving and maintaining first-quartile performance matters for a number of reasons,” said PPL Electric Utilities President Greg Dudkin. “We will control our own destiny and become a safer, more efficient and more responsive organization that is focused on our customers. Investors will view our company as a place where people deliver on their promises, and we’ll attract and retain talent to enable continued long-term success.”