Category: Innovation

We’re prepared for storms – and you can be too

When the worst storms hit – from ferocious summer thunderstorms that deliver severe wind gusts and heavy rains to treacherous winter storms that pelt us with thick snow and ice – PPL’s utility companies are prepared to face everything mother nature can throw at us.

Connecting with customers in the digital age

From outage texting and customized bill reminders to the availability of near-real-time energy usage and live chats, PPL companies have introduced tools that create a personalized experience for customers – giving credence to the old adage, “knowledge is power,” and building trust along the way.

Natural gas line upgrades ahead of the curve

LG&E completed a long-term gas main replacement project reached in the heart of downtown Louisville in June 2017. The final stretch of work wrapped up an initiative that began back in 1996 when LG&E established a program to replace 540 miles of aging cast iron, wrought iron and bare steel natural gas pipelines, which are more vulnerable to degradation over time, with more durable plastic natural gas pipelines.

Innovative project positions PPL Electric as a provider in the grid of the future

The Keystone Solar Future Project is an example of the innovative thinking PPL Electric is using as new on-site generation technologies transform the utility environment. The project will set up a “distributed system platform” that leverages the company’s existing smart grid technology to plan for, monitor and control distributed energy resources such as solar panels.