Category: Corporate Highlights

Connecting with customers in the digital age

From outage texting and customized bill reminders to the availability of near-real-time energy usage and live chats, PPL companies have introduced tools that create a personalized experience for customers – giving credence to the old adage, “knowledge is power,” and building trust along the way.

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Smart charging

For cars the future’s electric, which means electricity networks need to understand customer’s charging behavior. Preliminary results are in from Western Power Distribution’s electric vehicle charging trial.

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PPL board member Phoebe Wood brings leadership into focus

Phoebe A. Wood, the newest addition to PPL’s diverse Board of Directors, has honed her leadership style during an impressive career spanning more than three decades. She has been successful in many different roles – from financial management to business development.

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Going above and beyond for customer service

Most people couldn’t imagine starting their day without a cup of coffee. So, when customers Don and Robin Smith from Somerset, Kentucky, saw KU trucks outside their house, Don was worried the crews would shut off power before he could brew his morning cup of Joe.

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WPD takes active step toward new role

The way we generate, distribute and consume electricity is changing due to advances in technology affecting the entire energy system. Generation is becoming cleaner and more distributed. Networks are becoming smarter and more active. And customers are seeking more renewable energy sources and cleaner transportation options with private solar and electric vehicles on the rise.

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Powering up PPL’s STEM workforce

According to the U.S. Bureau of Labor Statistics, science, technology, engineering and math (STEM) jobs are growing faster than any other U.S. sector. Available jobs in the field are set to increase 17 percent between 2014 and 2024. How does PPL, a company that relies on skilled, technology-minded employees, maintain an engaged STEM workforce?

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CEO Bill Spence addresses grid security in EEI’s Electric Perspectives magazine

As the threats to our business and energy infrastructure evolve, how we respond to those threats is also evolving. In the most recent issue of the Edison Electric Institute’s (EEI) Electric Perspectives magazine Bill Spence, chairman, president and CEO, discusses the power of collaboration in protecting our critical assets and creating a secure and resilient energy grid.

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CEO Bill Spence Talks with Public Utilities Fortnightly

Recently, Bill Spence, chairman, president and Chief Executive Officer, sat down with Steve Mitnick, editor-in-chief of Public Utilities Fortnightly for a candid discussion about PPL’s track record of success, strategy for growth, cybersecurity and the rewarding part of being CEO of PPL Corporation.

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