PPLSolutions, a PPL Corporation subsidiary that specializes in business process services for retail energy providers nationally, continued to improve its client satisfaction index and reported steady growth in 2004.

"We made many improvements last year to increase client satisfaction, the cornerstone of our business, at a time when we doubled the number of accounts serviced and billed," said PPLSolutions Vice President Michael Toner. "We created work teams for individual clients, placed an even greater emphasis on bill collection, increased our controls and disaster recovery, and maintained a high grade of service."

According to results from a survey circulated among its clients, PPLSolutions increased its client satisfaction results substantially.

"Because of our extensive experience in the retail energy market, we have been profitable in this low-margin business that requires complex execution and high-quality management of operations," said Toner. "Another key element of our success in the competitive marketplace continues to be our innovative pricing structure, which gives our clients the ability to design and cost-effectively deliver products, including complex billing, that meet the needs of their customers."

PPLSolutions provides its services, including billing for 13 clients that primarily serve commercial and industrial customers, in those markets across the nation. Currently operating in primarily all deregulated states where markets are active, PPLSolutions is an experienced provider of front-, mid- and back-office services that enable its clients to avoid the capital expenses and fixed operating costs involved in operations support. A single-source provider of electronic communications, billing, customer care and collections, PPLSolutions provides complete transaction processing "meter-to-cash" for the deregulated energy industry.

During the past year, PPLSolutions expanded its business by adding telecom and regulated utility businesses to its client base.

For more information, call 610-774-4345 or visit www.ppl-solutions.com.

Headquartered in Allentown, Pa., PPL Corporation (NYSE: PPL) controls more than 12,000 megawatts of generating capacity in the United States, sells energy in key U.S. markets and delivers electricity to customers in Pennsylvania, the United Kingdom and Latin America.