PPLSolutions, a firm specializing in business process services for the retail energy, telecommunications and Internet service provider markets, continued its steady growth in 2003, announcing a record-setting year.
In 2003, PPLSolutions provided billing services for 13 clients that primarily serve commercial and industrial customers in those markets, collecting in excess of $750 million in revenues for them. This represents a 35 percent increase over 2002 for PPLSolutions.
Currently operating in 16 states, PPLSolutions is an experienced provider of front-, mid- and back-office services that enable its clients to avoid the capital expenses and fixed operating costs involved in operations support. A single-source provider of billing, customer care and collections, PPLSolutions provides complete transaction processing "meter-to-cash" for the deregulated energy industry. During the past year, PPLSolutions expanded its business by adding telecom and regulated utility businesses to its client base.
"Because of our extensive experience in the retail energy market, we have been profitable in this low-margin business that requires complex, high-quality execution," said PPLSolutions Vice President Michael Toner. "When we began 2003, our clients faced a weak economy and energy market. A key element of our success in the competitive marketplace is our innovative pricing structure, which gives our clients the ability to design and cost-effectively deliver products, including complex billing, that meet the needs of their customers."
PPLSolutions ( www.ppl-solutions.com ) is a subsidiary of PPL Corporation. Headquartered in Allentown, Pa., PPL Corporation (NYSE: PPL) controls about 11,500 megawatts of generating capacity in the United States, sells energy in key U.S. markets and delivers electricity to customers in Pennsylvania, the United Kingdom and Latin America.