Dedication to our communities is at the heart of our core values.


People are PPL’s most valuable and valued asset. PPL workplaces are inclusive and respectful, and we are committed to diversity. We have a strong commitment to public and employee safety. We provide employees with opportunities for continued growth and development.

Outside of the workplace, we have built a strong tradition of customer service and help customers in the United States and United Kingdom use energy wisely. PPL and its employees support education at all levels, helping students prepare for the demands of today’s workplace.

Customer assistance

In the United States and the United Kingdom, PPL companies have a strong tradition of quality customer service and support.
Customer Assistance
PPL companies provide high-quality, safe and reasonably priced service to their customers. We listen to and respect customers, seeking their input in our pursuit of excellence in providing the level of service they expect from an industry leader. We actively address our shortcomings and are always looking to improve service. PPL-owned electric utilities combined have received more awards for customer satisfaction from J.D. Power and Associates than any other company in the United States.